It’s a normal day at the hospital. Alex (Zoe Ventoura) and Jasmine (Sam Frost) are working, Marilyn (Emily Symons) has dropped by to pick up Tori’s (Penny McNamee) memory book, and Mackenzie (Emily Weir) has come in with Bella (Courtney Miller) after she took some random pills. The emergency department is suddenly thrown into chaos when four armed criminals storm the floor and order everyone to get on the ground.
Marilyn is panicked, and new patient Ari (Rob Kipa-Williams) helps to keep her calm, continuing to talk to her. Alex pleads with the hostages not to hurt anyone as they’re all vulnerable. Mackenzie and Bella see the chaos as they return from the bathroom and hide inside a small room.
When one of the men hears Mackenzie’s phone ringing, the two women panic as they are almost found. When the coast is clear, she answers the phone to Colby (Tim Franklin) and tells them what’s going on. The police are alerted and a team rushes down to the scene.
Colby wants to storm in and take the hostages by surprise, but McCarthy (Nicholas Cassim) says they need to do it by the book and wait for the Negotiation Team to arrive. Colby is frustrated and asks for him to at least contact the hostage takers and find out what they want.
Inside, the hostages are kept on the floor, while Jasmine wonders why no demands are emerging. Then the phone rings, and the criminals ask her to answer it. Colby asks Jasmine to reply yes or no, but the men grow suspicious. They give a list of ridiculous demands to Colby before hanging up. But what are they waiting around for, and what do they want?
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