TSB, HSBC and First Direct websites and apps go down leaving customers locked out of accounts – The Sun

HUNDREDS of TSB, HSBC, and First Direct customers have complained that they've been locked out of online and app banking services this morning.

When The Sun checked, we couldn't even access the TSB website.

According to outage reporting site Down Detector there are currently 344 TSB customers complaining of problems.

Of these, 66 per cent are experiencing issues with internet banking, 27 per cent with mobile banking, and 5 per cent with the website.

It's the second time in a month the bank has struggled, with its mobile and internet banking also experiencing an outage at the start of April.

When it comes to HSBC and First Direct, which are both part of the HSBC banking group, HSBC has 627 complaints of problems on Down Detector, with 327 reports about First Direct.



NatWest and RBS, which are both part of the RBS Group, have also seen a spike in complaints on Down Detector this morning, although fewer than 100 customers at each bank say they're experiencing issues and we couldn't find any complaints on social media.

One frustrated TSB customer wrote on Twitter: "@TSB why is the online banking and app banking down again? This is happening all to often."

While a HSBC customer said: "Payday and @HSBC_UK appears to be down. This is the one thing I love about @monzo they actually tell you when things break."


A First Direct user added: "@firstdirect Can’t login into my online account. Are your systems down? Tried via iOS app and on PC. Webpage doesn’t even load #broken"

The Sun has contacted all of the banks in question and we'll update this story as soon as we get a response.

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