Woman leaves ‘absurd’ review after ordering hot water and sugar for own cuppa

A bar owner was left mortified after discovering a horrid one-star review from a "local" woman.

Kelvin Collins, who runs Ben Madigan's Bar and Kitchen, spoke about the situation on Twitter after reading the review.

Talking about his North Belfast bar, he tweeted: "I really can't believe this happened today."

On Google reviews, the woman revealed how she arrived at the bar and ordered a hot water and sugar at no cost.

She went on to make her own cuppa using a teabag she had brought to the pub with her.

In her review, the customer wrote: "They wouldn't serve me again as I used my own teabag.

"The bar was virtually empty and they weren't under any pressure… I find it disgraceful that they would begrudge me a 2p teabag."

Since Kelvin shared the complaint online, many Twitter users had praised him for his response.

He wrote: "There is a cost to my business for everything you were consuming while at Ben Madigan's – heating/aircon, lighting, the staff that served you, the electricity to heat the water, the water itself, the dishwasher used to wash the cup and saucer, the sugar, our rent, the cost to clean the building – I could go on and on… but I won't."

The owner then pointed out the industry had faced a huge challenge due to the coronavirus pandemic.

He added: "We have been closed for 13 months out of the past 18 – forgive me if I begrudge you the cost of all of the above, and for you to follow it up with a 1 star review beggars belief."

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After tweeting the reviews on social media, many jumped to Kelvin's defence, with one labelling it as "absurd".

One wrote: "I'm sorry this happened; but your response demonstrates restraint and class. For that alone, my family and I will stop by and support your business when we are next in the area."

Another added: "You deserve the right kind of 'customer'. You have shown remarkable restraint. Best of luck."

A third commented: "Total sympathy with you but it's best to turn a negative situation into a positive. You can create raving fans by going the extra mile. I'm thinking of you here. Word of mouth and lifetime customer value."

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