More than 80 travel test companies warned over misleading prices

Government clamps down on ‘Covid cowboys’ as it warns more than 80 firms offering travel tests over misleading prices

  • Government has warned 82 Covid testing firms over their misleading practises
  • Companies allowed two strikes before they are removed by Health Department 
  • A further 57 have been removed from the Government-approved list of providers
  • Complaints include misleading prices, poor service, or that firms no longer exist 

The Government has announced a crack down on ‘cowboy’ behaviour by companies who take advantage of holidaymakers with misleading prices for coronavirus testing kits.

Health Secretary Sajid Javid highlighted 82 private travel testing firms who are to be issued with a two-strike warning and could be struck off the official gov.uk list.

Companies will be removed from the website list if they fail to take action within three days of strike one as part of the new two-strike policy. 

A further 57 firms are set to be removed from the list either because they no longer exist or do not provide the necessary tests.

Travellers have been left livid after prices for the tests rocketed despite poor service from many of the 400-plus government-approved companies. 

The Government requires international travellers arriving in England to test before travel, and on arrival in the UK.

The Government has said it will crack down on private testing firms. Pictured: A standard test

The number of tests that are needed is dependent on your arrival from either a green or amber country or your vaccination status. Arrivals from red countries must still use quarantine hotel facilities.

To help travellers with the process, the Government website features a list of test providers which travellers can use.

But a recent Department of Health and Social Care (DHSC) review discovered they were displaying lower prices on the gov.uk site, which lists a variety of providers who are available, than people would have to pay in reality once they get to the checkout. 

Mr Javid said: ‘It is absolutely unacceptable for any private testing company to be taking advantage of holidaymakers and today’s action clamps down on this cowboy behaviour.

‘Fifty seven firms will be removed from the gov.uk list and a further 82 will be given a two-strike warning – if they advertise misleading prices ever again, they’re off.

‘We are also introducing regular spot checks this week to make sure all private providers follow the rules and meet our high standards of transparency.’

The Government requires travellers to England to test before travel, and on arrival in the UK

The difference between the advertised headline price and the real cost at checkout has been put down to companies being dishonest and misleading in an effort to lure customers or via additional fees such as delivery charges.

The consumer rights group Which? condemned the Government for taking nearly half a year to ‘properly audit’ its own list of private test providers to remove firms that do not exist and those who advertise misleading prices.

Such a state of affairs is ‘inexcusable’, according to Which? travel editor Rory Boland.

He said: ‘The number of firms being taken off or facing a warning shows the huge difficulty travellers face in choosing a trustworthy, reliable test provider.

‘Many will have faced delays and missing tests because they used cowboy firms listed by the Government.

‘While it is frustrating that it has taken so long for the Government to clamp down on rogue providers, with many summer holidays already ruined, it is vital that it now takes immediate action to remove any companies not following the rules.’

Health Secretary Sajid Javid pledged to tackle ‘cowboy’ testing firms as the Government says it has removed 57 firms from its approved list while 82 have been issued final warnings

The DHSC said the gov.uk site will be updated to reflect the true cost of the tests, and companies will be warned this week they will be removed if they advertise misleading prices again.

A total of 57 companies will be removed from the list on Monday as they no longer exist or do not provide the tests that are to be taken by those who have returned to England on days two and eight of their arrival from abroad. 

The Competition and Markets Authority (CMA) is carrying out a review of the market amid concerns about the high cost of PCR tests for travel abroad.

The DHSC said it will share its findings from its review with the CMA competition watchdog.

It added that tests booked for travel with companies who are not on the list can still be used for travel, providing those firms meet legal requirements.

Earlier this month, the DHSC said the cost of NHS Test and Trace tests for international arrivals would be reduced – going down from £88 to £68 for travellers coming from green list countries, or those arriving from amber list countries who are fully vaccinated.

The cost for people arriving from amber list countries who are not double jabbed was reduced from £170 to £136 for two tests.

It comes after ex-chair of the Competition and Markets Authority blasted exploitative practices by testing firms last week.

Lord Tyrie also slammed the competition regulator – which he left last summer – for being ‘too slow to react’ to complaints.

Lord Tyrie blasted the CMA and said that it ‘could and should have been better prepared’.

The former MP for Chichester told the BBC: ‘It should either be acting already directly using existing powers.

‘Or if deemed inadequate for the job, it should be advising the government on how to obtain a quick remedy, whether by legislation or by other means.

‘This advice should already be with the government.’

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