Vegetarian Burger King customer ‘is physically sick after she was served meat instead of plant-based Rebel Whopper’
- Jayne Mitchell, a vegetarian, felt physically sick all night after consuming meat
- The mum says she called the Eastville branch manager but he ‘didn’t apologise’
- Burger King have assured Jayne that they will work with their franchisee to avoid such mix ups in future through reinforcement training and operational guidance
A vegetarian customer of Burger King said she threw up after accidentally being served meat.
Jayne Mitchell, 53, ordered the fast-food giant’s plant-based Rebel Whopper and took the meal home to share with her son along with a Halloumi Burger.
But after one mouthful, she realised she had just eaten meat and had to quickly run to the toilet to be physically sick.
Jayne Mitchell from Bristol (pictured) was served a burger with a meat patty instead of the plant-based burger she had ordered and called the branch to complain
The mum called the chain’s branch in Eastville, Bristol, to complain but claimed the manager was ‘rude’ and ‘dismissive’.
Jayne, from Montpelier, Bristol, said: ‘He answered and didn’t sound like he was listening. He then told me he was in the middle of serving some burgers.
‘I explained what happened and he admitted it was him who did it and he mixed up two other orders before realising.
‘He told me I had to contact the head office if I wanted to complain. He didn’t apologise. When I asked if I could have a refund he just replied: ‘Yeah’.’
After unwittingly tasting the mouthful of the meat, Jayne was unable to eat all evening.
The mum from Bristol had ordered Burger King’s plant-based Rebel Whopper (pictured) but ended up taking a bite of a meat patty when her order was mixed up with another customer’s
Jayne said: ‘It made me physically sick. Even before I became vegetarian I never ate burgers from those places because they are so processed.’
After complaining to head office, a representative emailed her back confirming an investigation has been launched into the incident.
The Burger King email read: ‘We have informed the field team and will work with the franchisee to investigate this issue to ensure that experiences like yours will no longer occur in the future and where necessary, reinforcement training or operational guidance will be provided to ensure that both service and products are served at the highest quality every time.’
Burger King has been contacted for further comment.
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